Nathan D. Otto, MPP
www.nate-otto.net |
nate.otto@gmail.com
Technical and Business Competencies
- Web design
- College Teaching
- Automation software design
- Technical writing
- Oracle Java Associate
Certified
- HTML, CSS (10+ years)
- JavaScript, jQuery, JSON, PHP, XML (5+ years)
- C#/.NET, Java, VBA, Python, SQL (5 years)
Awards and Honors
-
Rewarding Results Award, 2016, UnitedHealth Group
For providing superior customer
service in technology training.
-
Rewarding Results Award, 2014, UnitedHealth Group
For inventing an HTML-based alternative to interactive Flash applications.
-
Innovation Award, 2013, UnitedHealth Group
For creating software that converts MS Word content into clean and reformatted HTML.
Education
-
Master of Public Policy, August 2011
University of Minnesota Humphrey School of Public Policy
-
Bachelor of Science in Political Science, May 2003
University of Wisconsin-Eau Claire
Employment Experience
Adjunct Faculty, October 2018 - present
Chippewa Valley Technical College, Eau Claire, Wisconsin
- Part-time teaching the Software Development Capstone course
- Guiding students through technology assignments
Senior Instructional Designer, October 2014 - present
UnitedHealth Group, Minneapolis, Minnesota (telecommute)
- Develop automation applications using C#, HTML/JavaScript/jQuery and ActionScript
- Create and maintain web-based interactive training tools
- Support tool usage data analysis
Associate Communications Specialist, August 2012 - October 2014
UnitedHealth Group, Eau Claire, Wisconsin
- Wrote and edited process documentation for health claims processors
- Developed JavaScript automation tools for Word-HTML document conversion
Benefits Adjudicator, November 2011 - August 2012
Wisconsin Department of Workforce Development, Eau Claire, Wisconsin
- Adjudicated benefits disputes between claimants and employers
Warranty Advisor, June 2011 - November 2011
Harmon Solutions Group, Eau Claire, Wisconsin
- Customer service and conflict resolution: Resolved warranty disputes between policy holders and auto glass shops.
Academic Associate, February 2008 - October 2010
Capella University Learner Management Support Department, Minneapolis
- Investigated academic misconduct
- Project management tasks included website and policy revisions
- Mentored four interns
Academic Assistant, October 2005 - February 2008
Capella University School of Education, Minneapolis
- Aided the faculty hiring process and tracked faculty records
- Coded the online department newsletter
Administrative Receptionist, November 2004 - October 2005
Capella University Facilities Department, Minneapolis
- Supported executive operations and events
Speaker Coordinator and Donor Relations Tracker, August 2003 - Sept. 2004
Greater Twin Cities United Way, Minneapolis
- Coordinated events for 700 volunteer speakers for the 2003 and 2004 fundraising campaign events
- Spoke to audiences at numerous United Way rallies. Persuaded one local business to increase donations by $20,000 in 2003.
- Supervised 1-3 speaker coordinators in Fall 2004
Concert Series Marketing Manager, Summer 2004
Madeline Island Music Camp, Minneapolis
- Increased ticket sales 10 percent for the non-profit teenage music camp for the Summer 2004 season.
Assistant Web Designer, February 2002-June 2003
UW-Eau Claire McIntyre Library, Eau Claire, Wisconsin
- Part-time position designing and maintaining www.uwec.edu/library
Leadership and Volunteer Experience
Grant writing intern, January 2011 - April 2011
Western Wisconsin Red Cross, Altoona, Wisconsin
- Assisted with grant writing projects and promotional events
Public Speaking Coach, September 2006 - August 2010
Twin Cities RISE, Minneapolis
- Taught job interviewing techniques in one-on-one sessions
Web design intern, January 2003 - May 2003
Greater Eau Claire United Way, Eau Claire, Wisconsin
- Assisted with design and maintenance of the organization website